King1 Privacy Policy – Player Personal Data Protection

King1 (accessible at https://king1.plus) takes the privacy of every player on our platform extremely seriously. This Privacy Policy is designed to transparently explain how we handle your personal information — from the moment you register to every transaction you make with us.

As an online gaming platform operating in Malaysia, we fully comply with the Personal Data Protection Act 2010 (PDPA) and all relevant financial compliance requirements. We believe trust is the foundation of the relationship between players and a platform — and that trust begins with transparency in data management.

By using king1 services, you agree to the collection and use of information as described in this Privacy Policy. If you disagree with any part of this policy, please contact our team before continuing to use the platform.

King1 collects various types of information depending on how you interact with our platform. Below are the main categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information, religious beliefs, or political views unless required by law.

Your personal information is collected through various channels as you interact with the king1 platform:

• Account Registration: Information you provide when creating a new account, including your name, email address, and date of birth.
• KYC Process: Identity verification documents you upload for account verification and withdrawal processing purposes.
• Financial Transactions: Details shared when making deposits or withdrawals via the various supported payment methods.
• Platform Activity: Data generated automatically while you use the platform, including games played and session duration.
• Support Communications: Information you share when contacting our customer support team via live chat or email.
• Cookies and Tracking Technologies: Technical data collected automatically via cookies and analytics scripts to improve the user experience.

King1 uses your personal data for legitimate and transparent purposes. We do not use your data for any purpose other than those stated below:

• Account Management: To create, verify, and maintain your account, and to ensure secure access to the platform.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions accurately and securely.
• Legal Compliance: To fulfil KYC requirements, anti-money laundering (AML) compliance, and reporting obligations to the relevant authorities.
• Platform Security: To detect and prevent fraud, unauthorised access, and illegal activity on the platform.
• Customer Support: To help you resolve issues, answer enquiries, and provide the technical assistance you need.
• Service Improvement: To analyse usage patterns and improve platform features for a better gaming experience.
• Responsible Gaming: To monitor gaming habits and identify players who may need responsible gaming support.
• Marketing Communications: To inform you about the latest promotions and offers — only if you have agreed to receive such communications.

King1 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited circumstances in which we need to share your data with others:

• Payment Service Providers: Transaction information is shared with licensed payment processors to facilitate your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: Minimum required technical data is shared with game software providers for game delivery and technical dispute resolution purposes.
• Regulatory Authorities: We may be required to disclose data to government authorities or regulatory bodies when mandated by law or court order.
• Identity Verification Services: KYC information is shared with licensed identity verification service providers for document verification purposes only.
• Analytics Tools: Anonymised data is shared with analytics tool providers to understand aggregate platform usage patterns.

In all cases of data sharing, we ensure that recipient parties comply with data protection standards equal to or higher than our own. Legally binding data processing agreements are in place with all partners who handle our players' personal data.

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Data Encryption in Transit: All communications between your device and king1's servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive information such as passwords and financial details is stored in an encrypted format that cannot be recovered without the correct key.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts to prevent unauthorised access.
• Continuous Monitoring: Automated monitoring systems operate 24/7 to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: Independent security assessments are conducted periodically to identify and address any system vulnerabilities.
• Staff Training: All staff who handle personal data receive comprehensive and up-to-date data protection training.

King1 only retains your personal data for as long as it is needed for the stated purposes or as required by applicable law.

• Active Account Data: Retained for the duration your account is active, plus any additional period required for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial and taxation legal requirements.
• KYC Documents: Retained for the duration of the active account period and at least five (5) years after account closure for AML compliance requirements.
• Support Communication Logs: Retained for three (3) years for reference and dispute resolution purposes.
• Technical Data & System Logs: Retained for twelve (12) months for security and technical troubleshooting purposes.

Once the retention period expires, your data will be permanently deleted or anonymised using secure procedures. You may request early deletion, subject to any legal obligations that may prevent such a request.

Under Malaysia's Personal Data Protection Act 2010 and king1's internal policies, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our support team. We will process your request within thirty (30) business days. We may need to verify your identity before processing the request to ensure the security of your data.

The king1 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Remembers your preferences and settings such as language and display theme to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how players use the platform so we can improve it. Data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and ensure the security of your account.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. king1 does not use third-party cookies for advertising or data selling purposes.

The king1 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies to the king1 platform only.

King1 is not responsible for the privacy practices or content of any third-party site. We encourage you to read the privacy policy of every site you visit. The presence of a link to an external site does not imply that king1 endorses or validates the content or privacy practices of that site.

King1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via in-platform notifications or email at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the current version of the Privacy Policy in effect. We encourage you to review this page periodically. Continued use of the king1 platform after any amendments take effect constitutes your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer through the following channels:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform

We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. For more information about your rights under Malaysia's PDPA, you may refer to the official website of the Department of Personal Data Protection Malaysia. For enquiries about responsible gaming, visit the page Responsible Gaming us or check FAQ for answers to frequently asked questions.